SocialRep SMI is a Social Media Intelligence application that helps businesses track, measure, prioritize and respond to online conversations that influence brand reputation and product purchasing decisions. Beyond just reputation monitoring, SocialRep SMI helps marketers prioritize and coordinate social media responses across department and partner silos, and mine social media data to inform strategic marketing decisions at every stage of the customer relationship and product lifecycle.

You can’t control what people say about your brand, but you can control what you do about it.

• Identify critical word of-mouth conversations virtually anywhere on the Web, not just blogs or traditional sites.
• Access a daily dashboard and social media pipeline, highlighting real-time conversations for immediate engagement and crisis response.
• Automatically route and escalate critical conversations to designated response teams, including third party partners; coordinate and track response.
• Expert review of online market conversations, key issues by expert analysts, with real-time recommendations and engagement strategies.
• Measure ongoing social media engagement, as well as business and industry conversation trends.
• Comprehensive industry specific database of relevant social media sources, authors and influencers.