SocialRep provides proprietary technology and services that help businesses track, measure, prioritize and respond to online customer conversations that influence brand reputation and product purchasing decisions. While Reputation Monitoring solutions are a good first step, knowing what customers are saying is only a start. Businesses need solutions that structure the data, elevate conversations that matter, identify trends and apply relevant context to inform business decisions. They need tools that enable to real-time analysis and response, transcending the typical silos that separate marketing, sales and customer service with a viable work flow.

SocialRep’s on-demand software and managed services help marketers bridge the gap between insight and action, by combining a system to both monitor and mine social media, a workflow to coordinate rapid response across department silos, and dashboards to measure trends and engagement impact.

SocialRep offers a turn-key social media intelligence solution that enables businesses to effectively, authentically and ethically accelerate business and marketing objectives by leveraging social media in corporate, brand and product marketing programs. Whether optimizing go-to-market programs, improving customer satisfaction or maximizing market responsiveness, SocialRep offers applications and managed services that enable marketers to deliver immediate and measurable results, with programs that scale from single product groups to corporate-wide communications.