Social Selling is the coordination of Social Reps and Sales Reps to manage the qualification and hand-off of social media prospects in a way that doesn’t undermine your brand experience. Sales Reps convert water flowing over the dam into revenue. Social Reps focus on making sure there’s always a steady supply of water behind the dam.
Everyone’s talking about Social Selling these days, trying to get their arms around what it means and how it works. While much of the focus now is on tools and techniques, it’s important to recognize that there are different approaches and different styles of social selling, each of which are appropriate for different sales personalities and brands. What kind of Social Sales persona is right for you?
Over the past several months, social selling has become the hottest topic in social media. Depending on who’s talking it’s either the pinnacle of modern marketing or a cynical repackaging of social marketing hype. So what exactly? is social selling, why is it trending, and how is it any different from the waves of social media trends that have washed over the web in the past few years?
A few years ago my friend and colleague Maria Sipka introduced me to a couple of professors at Wharton working on a collaborative project about the future of advertising. They invited me to submit an essay on CRM to social, one of what grew to more than 200 essays from colleagues eventually published in the online Advertising 2020 project. They promoted dialog, researched and analyzed the topics of discussion and ultimately wrote a book on their findings, recently published by Wiley.
I got a chance to see a manuscript of the book when it was being written, so I was excited to see they used a quote from my essay—one that I thought was provocative. It was a quote about the degree to which, I believe, advertising has missed the point of social media by focusing on metrics that emphasize quantity more than quality. It’s the kind of criticism that doesn’t always win friends among colleagues, so when I finally got a copy of the published book, I was surprised to find they’d doubled down and selected a second quote, one for the opening page of the book.
Last week I saw Magic Johnson deliver a keynote on marketing at the Sirius Decisions Summit in Nashville. If you’re not a marketing or sales geek, Sirius Decisions is an analyst-driven consulting firm that focuses on helping businesses improve sales and marketing operations with better processes and technologies. Exciting stuff for us marketing geeks, but Magic Johnson?
The fourth? interview in our webcast series on The Channel’s Biggest Marketing Challenges? is with? ? Carol Meyers,? CMO at Rapid7.? Carol has? a wealth of experience and insights? on channel management, including branding, lead generation, sales support and partner management. We discuss channel partners challenges from the Supplier perspective, including best practices for partner enablement, channel account management, and developing? effective partnerships.